Conversation History
Every conversation you've created, with its trigger and status, and a way into each one's analytics. Find it under Conversations → History.
The conversations list
| Column | Description |
|---|---|
| Name | The conversation's name. Search with Search by name |
| Trigger | How it starts: API, Call, Onetime, or Scheduled |
| Status | Draft, Live, Paused, or Archived |
Filter by status
Use the All Statuses dropdown to filter by Draft, Live, Paused, or Archived.
Delete a conversation
Open a row's ⋮ menu and choose Delete.
Live and Archived conversations can't be deleted. Pause or restore them first.
Open a conversation's analytics
Click a conversation to open its Analytics view, scoped to that one flow. The header summarizes it:
- Name, version, and status.
- Trigger: e.g. API, with the URL that starts it.
- Audience size.
- Average call duration.
- When it last ran.
Choose a time range
- Pick Day, Week, Month, Quarter, or Year.
- Use the dropdown on the right to select the year.
| Card | What it counts |
|---|---|
| Total Calls | Calls placed by the flow |
| Reached | Calls that connected, with a reach rate |
| Unreachable | Calls that didn't connect |
| Pending | Calls still in progress or queued |
The Status Over Time chart plots each call status across the period, grouped into three buckets:
| Group | Statuses |
|---|---|
| Connected | Completed, Ongoing, User Hangup |
| Not connected | Missed, Busy, Failed |
| Pending | Queued, Calling, Ringing |
- Toggle Show All, or tick individual statuses, to add or remove their lines.
- Hover the graph to see each status's value for that period.
- Refresh: pull the latest analytics.
- Visualize: open the conversation flow to replay each call through it.
Manage the conversation
From the ⋮ menu on the Analytics and Publications pages you can change the conversation's state:
| Action | What it does |
|---|---|
| Pause | Stops the running version. No new conversations start until you resume it |
| Archive | Retires the conversation, keeping it for history and reference |
| Delete | Permanently removes the conversation |
You can't delete a conversation that has an active running version. Pause (or archive) it first, then delete.
Visualize
From a conversation's Analytics, pick a version and click Visualize to open its flow on a canvas with a Conversations sidebar of every call run. Set a date range and filter the runs, or Find a contact by phone number.
Replay a completed conversation
Select any Completed run to replay it. The sidebar gives you:
| Tab / control | What it shows |
|---|---|
| Audio player | Listen to the call recording, and download the audio |
| Transcript | The full back-and-forth between the assistant and the contact, timestamped |
| Details | Call Info (status, run ID, duration, started), captured Variables (incl. .intent values), Logs, and the Node Path the call took |
Export call runs
Use Export to download the conversation's call runs as a CSV, with one row per message, including status, transcript text, and a link to each audio file.